New claim support
Licensed representation begins early so the loss, inspection, documentation, and communication are handled with intention.
Roofers, restorers & property contractors
You handle the work. We handle licensed claim representation when it is needed.
Capital Claims can represent the policyholder from the beginning of the claim or step in when an existing claim needs licensed attention—while the contractor remains focused on construction and the customer relationship.
When to involve us
Involve the right professional before the claim goes off track.
Early involvement allows the claim to be documented and presented properly from the beginning. Capital Claims can also evaluate representation when an existing claim develops a legitimate issue.
Scope dispute
The contractor and carrier scopes differ materially and specifically.
Complex documentation
Photos, estimates, reports, and claim history need organized presentation.
Claim denied
The insured needs an independent review of the carrier’s stated position and the available facts.
Reinspection
A focused presentation may help the inspection address the actual disputed items.
Claim stalled
Communication and pending document issues are no longer moving clearly.
The relationship
Protect the customer relationship and the professional boundaries.
Capital Claims does not perform the construction work, interfere with the contractor’s pricing, or blur the line between repair and claim representation.
01
Communication
Clear expectations, responsive updates, and defined responsibilities from the beginning.
02
Documentation
Organized claim support tied to the facts of the loss and the actual dispute.
03
Role separation
No fee-sharing, claim steering, legal advice, kickbacks, or contracting on claims we adjust.
Referral process
Simple, professional, and homeowner-led.
The policyholder decides whether to request a review and whether to engage Capital Claims.
Introduce the resource
Let the homeowner know a licensed public adjuster may be able to review the claim.
Initial review
Capital Claims speaks directly with the insured and reviews the current claim information.
Define the roles
If retained, responsibilities and communication expectations are made clear.
Coordinate professionally
Relevant contractor documentation is incorporated without taking over the contractor relationship.
What we value
A relationship that still makes sense six claims from now.
That requires honest screening, clear communication, and no promises that the facts cannot support.
Capital Claims handles
Licensed claim representation
Claim review, documentation strategy, carrier communication, and the insured’s supported position.
The contractor handles
Construction and repair work
Property evaluation for the bid, repair scope, pricing, scheduling, and performance of the work.
Build the relationship
Have a customer with a legitimate claim issue?
Call to discuss the situation or direct the homeowner to request an independent review.